The town was originally planned as a utopia offering workers a safe community, a better standard or living, and an escape from social ills. The town represents advancements in working-class living conditions with all industrial, cultural, religious, recreational, and residential facilities coordinated to make working conditions ideal and to move away from the typical overcrowded, unsanitary working-class conditions of the time. The Pullman Company was the first to hire members of the African American community to jobs as porters, waiters, and maids. These service positions held prestige and were seen as a development in the civil rights movement of the 20th century. Pullman, described as 'the story of American opportunity,' captures America's first planned industrial town, advancements in diversity, and a chapter of American history.